FAQ
Find answers to frequently asked questions about our products.
PRODUCTS
WHAT IS IN THE BATH BOMBS & FIZZ SALTS?
We use only natural ingredients in our products. To make sure you know exactly what’s contained in our products we list all ingredients in each product listing.
DO YOU USE ANY ANIMAL PRODUCTS IN YOUR PRODUCTS?
There are no animal products used in our Bath Bombs or Fizz Salts.
HOW SHOULD I STORE MY BATH BOMBS & FIZZ SALTS?
To help the product(s) from drying out or losing scent, keep your product(s) out of direct sunlight and away from direct heat. Store in a cool, dark place when possible. For Fizz Salts always make sure to tightly secure the lid after use.
HOW LONG CAN I KEEP MY PRODUCT(S) BEFORE USING?
Our products are small-batch created so they are fresh and the best when you receive them. Using the product as soon as you can is optimal, since the longer the product sits the potency can be reduced. Don’t worry though! The product is still good to use and it has no impact on the overall effect of the product.
HOW OFTEN SHOULD I USE MY BATH BOMBS & FIZZ SALTS?
Our products are safe to use as often as you’d like, but we recommend using bath bombs & fizz salts no more than 2-3 times per week. Any additives to a bath can change a body's natural Ph levels.
WHAT IF I HAVE A REACTION?
Please review the ingredients list for each product when purchasing for any allergies or known adverse reactions to the ingredients. Please discontinue use if you have any reactions to our products. Contact us at info@superfizzsoaps.com if you have any questions.
CAN CHILDREN USE BATH BOMBS & FIZZ SALTS?
Our products are safe for use ages 2 years and above.
WHAT SIZE ARE YOUR BATH BOMBS?
All of our bath bombs are a standard weight of 4 oz.
WHAT SIZE ARE THE FIZZ SALTS?
Our Fizz Salts come in two different sizes: 2 oz. and 4 oz. bottles.
CAN I CUT THE BATH BOMB IN HALF TO USE TWICE?
Our bath bombs are designed for single use, creating a slow “fizz” as the bath bomb dissolves for the best experience possible.
CAN I REUSE THE FIZZ SALT BOTTLE?
Yes! We believe in sustainability and selected packaging that could be reused. The label is made to be easily peeled off with no residue left behind. Just wash out the bottle and find different ways to use it.
Some of our favorite reuses for the bottle are dish soap holders, flower vases or for arts and crafts like table lights, candles, fragrance oils or apothecary.
Show us @Super_Fizz_Soaps your favorite bottle reuse.
The bottles are not deemed food or microwave safe.
ARE THE INGREDIENTS SAFE FOR THE ENVIRONMENT...i.e., TO GO DOWN THE DRAIN?
Yes! We use only the best natural ingredients, making them good for you and good for the environment.
DO YOU TEST ON ANIMALS?
No! Our products are made with time proven, healthy ingredients.
ARE YOUR PRODUCTS “CRUELTY FREE” ?
Yes! Super Fizz Soaps is an eco-friendly business, because let’s face it – we’re young and want to ensure we help make our planet a better place than it is today.
DO YOU USE ANY ANIMAL PRODUCTS IN YOUR PRODUCTS?
There are no animal products used in our Bath Bombs or Fizz Salts.
ORDERS
WHERE ELSE CAN I PURCHASE SUPER FIZZ SOAP PRODUCTS?
At this time our products are only available for purchase on superfizzsoaps.com
DO I NEED TO CREATE AN ACCOUNT TO PURCHASE?
No, you do not need an account to order.
WHAT FORM OF PAYMENTS DO YOU ACCEPT?
We accept major credit and debit cards. We do not accept checks as a form of payment.
HOW MANY BATH BOMBS CAN I PURCHASE?
You can purchase our signature scents as a single or two pack. You can also purchase all 4 of our signature products in a combo pack. For larger orders of our signature scents please email us at info@superfizzsoaps.com
HOW MANY FIZZ SALTS CAN I PURCHASE?
You can purchase our signature scents as a single or two pack in either 2 oz or 4 oz sizes. For larger orders of our signature scents please email us at
CAN YOU MAKE A SCENT NOT CURRENTLY OFFERED FOR BATH BOMBS OR FIZZ SALTS?
We got you! We know people like variety, so beyond our signature scents we have a “PICK YOUR OWN SCENT” option. When ordering for either Bath Bombs or Fizz Salts choose “PICK YOUR OWN SCENT”. Because we make everything by hand and in small batches, this is considered a customized order and there are quantity requirements when ordering.
Below is a LIST OF SCENTS we currently stock. You can either indicate in the Notes section of your order what scent you would like or email us at info@superfizzsoaps.com with your scent choice.
Lemon Essential Oil
Pine Needle Essential Oil
Cilantro Essential Oil
Ocean Breeze Essential Oil
Cinnamon Essential Oil
Ylang Ylang Essential Oil
Vanilla Essential Oil
Geranium-Rose Essential Oil
Tea Tree Essential Oil
Peppermint Essential Oil
Eucalyptus Essential Oil
If you don’t see the scent you’re looking for, please email us at info@superfizzsoaps.com
CAN YOU BLEND A CUSTOM SCENT FOR ME?
You bet! We have a “CUSTOM BLENDED SCENT” option. We love working with customers to create a scent blended just for them to bring that personal touch to a special occasion/event, to give as gifts or to enhance your own relaxation! When ordering for either Bath Bombs or Fizz Salts choose “CUSTOM BLENDED SCENT”. You can also pick a custom color as well. Because we make everything by hand and in small batches, this is considered a customized order and there are quantity requirements when ordering.
Please email us at info@superfizzsoaps.com to let us know you’re interested in a custom blend. We’ll respond with a list of questions to help us determine and create the perfect scent and color for you.
CAN I GET CUSTOM COLORED BATH BOMBS OR FIZZ SALTS?
Of course! We’d love to create custom colors of our Bath Bombs and Fizz Salts for our customers special occasions/events, to give as gifts or even just their favorite color! Because we make everything by hand and in small batches, this is considered a customized order and there are quantity requirements when ordering.
Please email us at info@superfizzsoaps.com to let us know what color you are looking for and we’ll also send you a list of the colors we have on hand.
WHERE CAN I FIND MY ORDER NUMBER?
WHERE CAN I VIEW MY SHIPPING AND TRACKING INFORMATION?
HOW CAN I CHANGE MY SHIPPING ADDRESS OR ADD ANOTHER SHIPPING ADDRESS TO MY ACCOUNT?
CAN I MAKE CHANGES AFTER I’VE BEEN BILLED?
If you've placed a new order and need to make a change please email info@superfizzsoaps.com immediately, and write URGENT in the subject line.
SHIPPING
WHERE DO YOU SHIP?
We currently ship domestically to all 50 states in the U.S.
WHEN WILL MY ORDER SHIP?
We strive to ship within 1-2 days of receiving your order. Our products are small-batch and created by hand so we do our best to get your order to you asap.
HOW IS MY ORDER SHIPPED?
We ship our product via USPS.
WHERE DOES MY ORDER SHIP FROM?
We ship from our headquarters in Pennsylvania.
REFUNDS/RETURNS
WHAT IF I DO NOT LIKE THE PRODUCT?
Unfortunately, due to the nature of our products, we are unable to offer returns or exchanges, so all sales are final.
HOW DO I REQUEST A REFUND IF MY PRODUCT IS DAMAGED OR RECEIVED THE INCORRECT ITEM?
Refunds will only be processed for damaged products or incorrect items. To request a refund, please email info@superfizzsoaps.com within 3 days of receiving your order with photos of the damaged product. We will review your request and will respond within 1-2 business days via email.
DO I NEED TO RETURN MY DAMAGED OR INCORRECT PRODUCT?
No, there is no need to return your item.
WHAT IF I NEVER RECEIVED MY ORDER?
Please wait five business days past the projected delivery date, if your order has still not been delivered, please email info@superfizzsoaps.com and we’ll review your order and will respond within 1-2 business days via email.
I RECEIVED YOUR PRODUCT AS A GIFT, CAN I EXCHANGE IT?
At this time, we do not offer exchanges or returns.
OTHER INQUIRES
For any additional questions or inquiries, please reach out to us at info@superfizzsoaps.com and we will do our best to respond within 1-2 business days.